Nathan & Hazel – Terms and Conditions These Terms and Conditions govern participation in classes, events, online content, and community activities provided by Nathan & Hazel. By registering for classes, using our website, or participating in our activities, you agree to these terms. 1. Eligibility Participation in classes, groups, or activities may be limited to individuals associated with recognised congregations. We reserve the right to verify eligibility before or during participation. 2. Registration and Membership Users are responsible for providing accurate information when registering for classes or subscribing to updates. We may suspend or remove access where false or misleading information is provided. 3. Conduct and Community Standards All participants are expected to behave respectfully toward staff, volunteers, and other participants. Harassment, abusive behaviour, intimidation, discrimination, or disruptive conduct may result in removal from classes, events, or online communities without refund. Parents or guardians remain responsible for the supervision of minors participating in online classes where appropriate. 4. Classes, Recordings, and Educational Content Some classes or events may be recorded and uploaded for educational purposes. Recordings may be made available only to enrolled participants who missed a session. Student video or faces will not intentionally be displayed in recordings, though participant voices may be captured during discussion or class participation. By participating in classes, you acknowledge that recordings may occur. Course materials, videos, and downloads remain the intellectual property of Nathan & Hazel and must not be redistributed, copied, or commercially reused without written permission. Class access, recordings, and subscription materials may not be redistributed, streamed, shared outside the participant household, or used to provide access to non-paying participants. 5. Educational Disclaimer All content provided through classes, events, videos, written materials, or online resources is intended for educational and community purposes only and should not be considered professional legal, medical, financial, or psychological advice. 6. Payments and Refunds Where fees apply, payment must be completed before access is granted. Participants may cancel future classes at any time by notifying us. Refunds for future unused classes may be issued where payment has been made in advance. Refunds will generally not be provided for classes already attended or materials already accessed. 7. Marketing and Communications By registering for classes, events, or newsletters, you may receive communications about future classes, promotions, or community activities. You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly. 8. Privacy and Data Protection We process personal information under the lawful bases of consent, contractual necessity, legitimate interests, and legal obligations where applicable in accordance with applicable UK data protection laws, including the UK GDPR. Information collected may include names, email addresses, payment details, and participation records. Where congregation or religious-affiliation information is collected, it is used solely for participation, safeguarding, and community administration purposes. We do not sell personal information to third parties. We retain personal information only for as long as reasonably necessary for educational, operational, safeguarding, accounting, or legal purposes. 9. Online Platforms and WhatsApp Groups Where community groups or communications are conducted through third-party platforms such as WhatsApp, Zoom, or social media, participants must also comply with the terms and policies of those platforms. 10. Limitation of Liability Nathan & Hazel shall not be liable for indirect, incidental, or consequential losses arising from participation in classes, use of materials, website interruptions, or third-party services. 11. Right to Refuse or Remove Access We reserve the right to refuse, suspend, or terminate participation in any class, event, or community activity where we reasonably believe it is necessary to protect participants, staff, or the integrity of the community. 12. Changes to These Terms We may update these Terms and Conditions from time to time. Continued use of our services after changes are published constitutes acceptance of the revised terms. 13. Contact Questions regarding these Terms and Conditions may be directed through the contact details provided on the Nathan & Hazel website. Privacy Policy Who We Are Nathan & Hazel™ provides educational classes, online content, events, and community activities. Information We Collect We may collect personal information including names, email addresses, telephone numbers, payment details, donation records, participation history, and communications submitted through forms or email. How We Use Information Personal information may be used to administer classes, communicate with participants, process donations or payments, send updates about events or promotions, maintain records, and improve our services. Lawful Basis for Processing Under UK GDPR, we process personal information based on legitimate interests, contractual necessity, consent, or legal obligations depending on the nature of the interaction. Marketing Communications Marketing emails or updates will only be sent where permitted by law. Users may unsubscribe from marketing communications at any time by contacting us at hello@nathanandhazel.com Sharing Information We do not sell personal information. Information may be shared with trusted service providers where necessary to operate classes, payments, communications, or website functions. Data Retention We retain information only for as long as reasonably necessary for operational, legal, or safeguarding purposes. Your Rights Under UK GDPR, individuals may have the right to access, correct, delete, restrict, or object to the processing of their personal information. Security Reasonable technical and organisational measures are used to protect personal information against unauthorised access or misuse. Children’s Privacy Nathan & Hazel recognises the importance of protecting the privacy and wellbeing of children and young people participating in our classes, events, and online activities. Where classes involve participants under the age of 18, a parent, guardian, or responsible adult is expected to oversee enrolment and, where appropriate, supervise participation in online sessions. We collect only the personal information reasonably necessary to administer classes, communicate with families, maintain safeguarding standards, and provide educational services. Parents or guardians are responsible for ensuring that: • login details and class access links are not shared outside their household, • minors participate appropriately and respectfully during classes, • and any safeguarding concerns are reported promptly. Some classes may be recorded for educational purposes. Recordings will not intentionally display student video or faces, but voices may be captured where participants contribute to discussions or answer questions. By participating in classes, parents/guardians and students acknowledge and consent to this limited recording arrangement. Nathan & Hazel does not knowingly use children’s personal information for unrelated marketing purposes or sell personal information to third parties. Parents or guardians may request access to, correction of, or deletion of a child’s personal information by contacting: hello@nathanandhazel.com We reserve the right to remove participants from classes or online communities where behaviour is considered unsafe, inappropriate, disruptive, or inconsistent with safeguarding expectations. Contact Questions regarding privacy or personal information may be submitted through the contact details provided on the website. Cookie Policy What Are Cookies Cookies are small files stored on a user's device to improve website functionality and user experience. How We Use Cookies Cookies may be used to remember preferences, analyse website traffic, improve website performance, and support embedded services. Third-Party Services Third-party tools such as analytics providers, video platforms, or payment processors may also place cookies on users' devices. Managing Cookies Users can manage or disable cookies through their browser settings. Disabling cookies may affect website functionality. Safeguarding Policy Purpose Nathan & Hazel is committed to providing a respectful and safe learning environment for participants including minors participating in classes and online activities. Parents or guardians remain responsible for appropriate supervision where necessary. Please refer to our Privacy Policy for information regarding children’s personal data, recordings, and parental rights. Expected Conduct Participants, volunteers, and staff are expected to behave respectfully and avoid harassment, intimidation, discrimination, or inappropriate conduct. Concerns and Reporting Safeguarding concerns or inappropriate behaviour should be reported promptly through the contact details provided by Nathan & Hazel. Online Safety Reasonable steps will be taken to moderate online classes, messaging groups, and digital communities. Removal from Activities Nathan & Hazel reserves the right to remove participants from activities or communities where behaviour is considered unsafe, disruptive, or inappropriate.